FAQs for Tenants

To receive prompt action, the best and quickest form of contact with our office is via this web site. It is company policy that all correspondence and requests are submitted in writing. We will not take any requests via the phone unless of course it's an emergency (click here to find out what an emergency repair is). The other methods of communicating with IRENT are fax 1800 0 IRENT (1800 047 368) and post to PO Box 577, Spring Hill, QLD, 4004.

If you wish to discuss any issues faces to face with a property manager you will first need to request this via the web site, fax 1800 0 IRENT (1800 047 368) and or post to PO Box 577, Spring Hill, QLD, 4004, so that we can arrange a suitable appointment time and be prepared. Our property managers are often out of the office conducting inspections and we know that there is nothing more annoying than having to wait.

Yes, it's your responsibility to pay rent in advance (as per your lease agreement that you signed at the beginning of the lease). Rent is due on or before the due date (the date you have paid rent up to), please allow up to 2 business days for the transaction to take place. At IRENT we take rental arrears VERY SERIOUSLY and we do not tolerate any excuse for late rent. Please note if you are experiencing financial difficulty you must contact us immediately so that we can help you work through the problem as best we can.

If you are not able to pay rent by the due date you must contact our office before you start falling behind in rent so that we can discuss your options with you. Please remember our lessors have financial commitments to meet too and they rely on your rent being paid on time.

Remember we are here to help, so don't delay; contact us now.

Fill out the maintenance request form, with as much detail as possible and we will attend to your request as soon as possible. All maintenance issues must be submitted via the IRENT web site or faxed on a maintenance request form. At all times your first contact to organize the repairs must be IRENT. If a genuine emergency (click here to see the Residential Tenancies Act 1994 definition of an emergency repair) occurs out of the office hours (i.e. Saturday Afternoon, Sunday or after 5.00PM Monday to Friday) please contact IRENT on 1300O IRENT (1300 047 368) and press option 5 for emergency repairs.

If a repair request is reported to our office and it is caused by your neglect and or fault then you will be responsible for the payment of the account. For example, power failure due to one of your faulty appliances, a foreign object blocking toilets or garbage disposal units and so on, you will be responsible for the payment of the account within 7 days of receiving the bill.

Our office will carry out periodic inspections on the property to ascertain the condition of the property and necessary maintenance requirements. (7 days written notice will be given to you on all occasions). This inspection also provides an opportunity for you to point out any problems or maintenance that you think may be necessary.

We can assist you should you wish to break your tenancy agreement. The first step is to contact us via this site.

The following conditions will apply;

1. The tenant is responsible for and must pay rent until the property is re-let to a suitable tenant that is approved by the landlord and a binding agreement has been entered into with the new tenant or until the end of the tenancy agreement, whichever is sooner.
2. You will also be charged a re-letting fee, being equal to the first weeks rent plus GST. You may also have to pay for all advertising costs expended by IRENT in the process of securing a new tenant.

Simply fill out the following form as soon as possible. Two weeks notice is required by law.

Then follow this reminder list of what you need to do to make the end of your lease/move as smooth as possible and also to ensure that you retain your entire bond.

It is your responsibility to insure your own belongings and furniture. With the ever-increasing incidence of burglary, theft and accidental damage, we strongly recommend you take out contents insurance. For all your insurance needs contact Andrew Howard from CA Insurance Brokers.

Termites in properties can cause major damage and be very costly if not fixed in time. To assist us with termite management please adhere to the following points. The tenant agrees to report any unusual mud build-ups or mud tracks around the house. The weep holes in the external brickwork of a home are a favorite entry point for termites. It is important that these external weep holes are kept visible. Don't allow garden beds, soil or mulch in gardens to rise above this level. Do not store items against the external wall of the house. Ensure that you report plumbing leaks to our office promptly. If you notice termite mud galleries or other activity, it is extremely important not to disturb or interfere with them, just fill out a maintenance request form and we will get onto it straight away.

If you find yourself locked out of your property you may contact our office only during business hours to organize for an IRENT staff member to let you back in if possible. Please note that you will be charged $60 (cash only must be given to the staff member prior to you being let back into the property) during business hours and $90 between 5pm and 10pm and $150 between 10pm and 9am. Other wise you may contact IRENT's preferred lock smith (H A Reed). Please note that this will be at your cost. It is important to note that for privacy and security reasons, we are only able to give keys to tenants listed on the tenancy agreement and photo identification must be produced.

Our office is required to collect personal information from you to manage the tenancy. The information collected may be disclosed to the lessor, trades people, government departments or bodies, tenant database registers, body corporate, strata managements, referees (real estate agents or lessors), tribunals, courts, insurance companies or other related third parties necessary to manage your property or as required at law. If you would like access to your information or wish to correct incomplete or out of date information, please contact us or write to us at PO Box 577, Spring Hill, QLD, 4004.

Your are a valued customer of IRENT and we respect your rights as a tenant to quiet enjoyment and privacy during your tenancy and we will do our best to help you during our time together. However, should you believe you have a problem, which is not being treated fairly by our staff, please email your complaint to vw@irentam.com and we will attend to it promptly and respond to your problem within seven (7) days.

The law is fairly clear on this. The databases list a tenant who's name is on the lease and owes a landlord money that exceeds their bond and where;

1. The listed tenant owes money under a Tribunal or RTA conciliation agreement or
2. The listed tenant has been served with a notice to remedy a rent arrears breach and haven't paid up or
3. They have abandoned the premises (and aren't disputing this)

A tenant can also be listed on a default database where the Tribunal has terminated the tenancy for "objectionable behavior" or for repeated breaches.

The owner is responsible for annual general treatments but tenants may need to organize and pay for a treatment if problems result from an unclean home with rubbish not stored properly for example. A condition of approving pets is that you will carry out regular flea treatments and have a pest controller in at the end of the lease at your (the tenant) cost.

At IRENT we exclusively use BPay as the only method of paying your rent during your time with IRENT. Please visit www.bpay.com.au or call your bank to ask about how to use BPay. This is the only way you can pay your rent during your time as an IRENT tenant. Please note that we only accept one payment per property. So if you do want to have multiple payments then we suggest that you set up a group account between all of the tenants and then make one payment to IRENT via BPay.

IRENT will provide you with your own unique (unique to your property) BPay Reference number and IRENT's unique Biller Code once you have been approved as a tenant.

Please note that both the Biller Code and reference numbers must be used in conjunction with each other to make a successful rental payment. The best way to get on how to use BPay is your own bank.

Please talk to your property manager as soon as possible as our daily arrears system will note your non-payment and you'll be issued with warning letters and legal notices. With the owner's consent we may be able to work out an arrears payment schedule. Remember we are here to help you so contact us know (in writing) and don't delay the inevitable.

You will need to contact IRENT prior to making any alterations to the property no matter how small you may think it is. We will let you know if it's possible once we have received the landlords consent. Usually landlords will agree to a reasonable number of hooks on a wall provided they're installed in a "tradesman-like manner" (professional way). You will be fully responsible for any unauthorized alterations to the property no matter how small they are. We have a strict policy that all walls that have marks or damage to them will need to be totally (no touch ups) repainted by an approved professional painter.

See our checklist for making sure you get your full bond back. Using a cleaning checklist like this helps avoid potential call-backs and extra rental charges. If you're unsure what's needed use an approved IRENT professional cleaner. If you do the basics first the cost may not be as high as you'd expect. Any damages should be remedied prior to vacating, and again, if in any doubt please use a professional tradesperson. For example using the wrong colour paint to cover a dent in a wall you've patched may finish up costing a lot more than fixing it properly the first time. To have IRENT organize all your cleaning needs just contact us now. If you chose IRENT to organize all your cleaning you'll never have to come back and re-clean any areas that have been missed by the cleaners first time around as IRENT takes care of all of this for you. We can organize everything for you if you chose IRENT to organize your final clean.

First and foremost contact the police immediately and then contact us, providing us with the full details of the break in. We will require the crime number (the police will give you this number) so that we can validate repairs to windows and doors etc via the owners insurance or you will be held liable for the repairs/damage. Please remember the landlord's insurances will not cover your own personal items. We strongly suggest that you take out home and contents insurance to cover you. Contact Andrew Howard from CA Insurance Brokers on for total peace of mind.